> admin@romanhc:~$ whoami
I fix the IT problems that keep people stuck.
I’m Roman. I’ve spent 12+ years in enterprise support and small-business consulting. Off the clock I run a self-hosted homelab: a Proxmox cluster, a local Qwen 27B model, and an Unraid NAS.
admin@romanhc:~$ whoami
Roman Cereceres — IT consultant
admin@romanhc:~$ cat uptime
12+ yrs · 95% first-call · 6,000+ pharmacies
admin@romanhc:~$ ls ~/experience
pioneerrx godaddy urbanwarfit
admin@romanhc:~$
About
I’ve spent my career fixing the tech that other people depend on. That's been a pharmacy support platform serving thousands of locations, GoDaddy’s Office 365 deployments, and the home users and small businesses I consult for directly. My approach is boring on purpose: find the actual problem, fix it, and make sure it stays fixed.
Off the clock I’m an IT consultant and a homelab tinkerer. I run a Proxmox cluster, serve a local Qwen 27B model, and keep an Unraid NAS humming. Running my own stack keeps my consulting honest about what actually holds up.
Education: B.S. in Exercise Sciences, Arizona State University, 2014.
12+
Years in IT
95%
First-call resolution
6,000+
Pharmacies supported
Twelve years of support work, plus a habit of building the same infrastructure I’d recommend to a client.
Experience
IT Support Specialist
Jun 2022 – PresentPioneerRx Pharmacy Software · Remote, AZ
Help-desk IT phone support for independent pharmacies — desktop troubleshooting, server support, and high-volume customer service.
- ✓95% first-call resolution rate, consistently top of the department.
- ✓Support a platform serving 6,000+ pharmacies nationwide; ~32 locations a day.
- ✓Routine maintenance on on-site pharmacy servers — hardware/software, with SSMS and PowerShell.
Freelance IT Consultant
Jan 2021 – PresentSelf-Employed · Gilbert, AZ
Consult home users and small businesses on technology that fits their goals — project management, technical service, and affordable tools.
- •Windows & Linux installs, data migration, secure networks and printing.
- •Built new and high-compute desktops for machine-learning, AI, and crypto workloads.
Office 365 Support Specialist
Dec 2014 – Feb 2021GoDaddy · Gilbert, AZ
Deployed thousands of organizations into Office 365, including HIPAA-compliant email, and remoted in to diagnose issues.
- •Contributed to $2M+ in revenue; top-decile customer service and sales.
- •Created domains, configured DNS, and troubleshot day-to-day product deployment.
CrossFit L1 Trainer
May 2012 – Aug 2018Urban Warfit CrossFit · Scottsdale, AZ
Directed classes of 20+, managing time and safety, and tailored programs to each participant’s level and goals.
- •Administered first aid, treated minor injuries, and referred when needed.
The homelab
This is where I build the same things I’d recommend to a client. I design, run, and maintain the whole stack myself, which keeps my consulting practical.
Proxmox cluster
A Proxmox-based cluster running multiple VMs and containers — Docker, self-hosted services, and monitoring — all on my own hardware.
Local LLMs
Running a Qwen 27B model locally on my own hardware with vLLM — high-throughput, low-latency local AI with no cloud dependency.
Unraid NAS & apps
An Unraid server running the homelab’s Docker containers, media and music storage, and self-hosted services, with array health and usage monitored.
Skills & stack
Want the full picture?
The complete resume — experience, projects, education, and skills — is a single PDF download.
Get in touch
Looking for reliable IT support, a consultant who builds what they recommend, or just want to talk shop about homelabs and local LLMs? My inbox is open.